Pearl Dairy’s Strategic Shift
led to 2X Revenue and
Market Leadership
Lotus Herbals Glows Up its
Retail Business With An
Integrated Tech Platform
Pearl Dairy’s Strategic Shift led to 2X Revenue and Market Leadership
About Pearl Dairy
Pearl Dairy Farms Ltd is a leading dairy processing company based in Uganda, dedicated to producing high-quality dairy products that cater to local and international markets. Established with a vision to enhance the dairy value chain, Pearl Dairy emphasizes sustainability, innovation, and excellence. With a state-of-the-art processing facility and certifications like ISO and HACCP, the company is committed to delivering safe, nutritious, and premium dairy products while empowering dairy farmers and supporting rural economies.
Story of Lato Milk
Lato Milk is a flagship brand of Pearl Dairy, celebrated for its rich taste, high nutritional value, and superior quality. Offering a diverse range of products including milk powder, UHT milk, yogurt, and butter. Lato Milk has become a trusted household name in Africa and beyond. Known for its commitment to quality, Lato Milk is certified by global standards such as ISO and has earned numerous accolades, including the Superbrands East Africa recognition, solidifying its reputation as a brand synonymous with excellence and trust.

The Challenges?
Pearl Dairy encountered significant operational bottlenecks that affected its growth trajectory. The reliance on manual processes introduced inefficiencies, reducing the speed of operations and limiting visibility into product performance. Poor team collaboration further deepened these challenges, creating silos across the organization. Additionally, the lack of advanced performance analytics and digital tools hindered the company’s ability to scale seamlessly or make data-driven strategic decisions.
The Solution
FieldAssist recognized Pearl Dairy’s commitment to upholding performance benchmarks within its growing sales team and identified key challenges, including visibility gaps and pilferage risks. To address these issues, FieldAssist proposed a tailored Sales Force Automation (SFA) solution designed to enhance operational efficiency, improve transparency, and mitigate inventory losses.
1. End-to-End Integration for Enhanced Visibility
FieldAssist’s SFA solution seamlessly connected Pearl Dairy’s user app to their ERP system, enabling end-to-end visibility across the entire sales lifecycle. This integration not only streamlined operations but also ensured compliance with Uganda’s EFRIS regulations, allowing for accurate, real-time tracking of sales and inventory data while maintaining legal standards.


2. Operational Scalability & Performance Insight
The tailored SFA solution empowered Pearl Dairy to significantly scale its operations by automating key processes. With advanced analytics at its core, the system provided invaluable performance insights, helping the team monitor sales effectiveness, optimize workflows, and minimize disruptions. This capability allowed Pearl Dairy to keep pace with growth without compromising on operational efficiency.
3. Seamless Execution & Strategic Decisioning
The SFA implementation enabled Pearl Dairy to automate daily operations across a vast network of 16,000 outlets and process over 1,200 invoices each day. The solution offered comprehensive visibility into all sales and inventory activities, equipping executives with real-time data that supported strategic decision-making. This empowered leadership to optimize performance, improve resource allocation, and drive growth with precision.

The Impact we Delivered
Customers Speak
We are delighted with FieldAssist’s service, which played a crucial role in our project’s swift and successful launch in the shortest time possible. A huge shout out to the entire team of FieldAssists for their unwavering support and helping as mentors in various aspects. Their dedication and commitment have left us deeply impressed, leading us to consider doubling our investment to leverage FieldAssist’s advanced service offerings fully.
