SAR Group Elevates SFA to Market-Winning Heights with FieldAssist
SAR Group Elevates SFA to Market-Winning Heights with FieldAssist
About SAR Group
SAR Group is a pioneering name in India’s energy and power solutions industry, with a diversified portfolio that includes LivGuard and LivFast. The brand is known for its innovation-driven approach in manufacturing automotive batteries, inverters, solar solutions, and advanced energy storage products. With an ambitious vision to scale up pan-India, SAR Group continuously seeks technological advancements to optimize its operations and improve efficiency.
FieldAssist’s Transformative Approach
FieldAssist came in to enhance and expand SAR Group’s sales capabilities. By incorporating the advanced features and modules in SFA, we enabled the organization to transform sales operations and enhance its overall growth trajectory.
The key enhancement that changed the sales game were:
Smart SFA Features
Smart SFA features were introduced to bring efficiency into sales execution, leveraging Beat-o-Meter for route optimization and customized reports for deeper insights into sales performance. With intuitive workflows, real-time decision support, and seamless integration across business functions, SAR Group’s sales teams gained enhanced visibility and control over their daily operations.
Hypercare Personalization
A unified authentication system using SSO enabled secure and seamless access across multiple platforms. Beyond security, the flexibility of this system allows teams across different platforms to collaborate efficiently while ensuring all service requests are streamlined. Every ticket, from technical issues to operational queries, is raised and tracked seamlessly, minimizing downtime and improving overall service quality. .
FA Engage
Intelligent WhatsApp-based nudges acted as digital sales coaches, providing real-time alerts and recommendations. These contextual nudges guided sales reps with timely interventions, ensuring adherence to sales strategies and maximizing engagement with retail partners.
Cue Cards
A structured performance intelligence framework, Cue Cards, was introduced to offer comparative analytics on KPIs from the previous month compared to the current month. This feature provided granular visibility into performance trends, helping them identify gaps, rework their strategies, and drive sustained improvements.
Huddle Dashboard
A dedicated performance dashboard designed for Level 2 and above managers at SAR Group, enabling them to track their team’s performance in FA Analytics. The introduction of the Advanced BI module has been a game-changer, bringing greater scalability, customization, and alignment with the company’s strategic goals.
The Impact we Delivered
Customer Speak
Our handshake with FieldAssist marks a significant leap towards company’s betterment. The team were quite proactive in addressing inefficiencies in our system, and brought technologies that perfectly addresses our pain points. We are glad that we decided to go with FA as our a strategic technology partner.
Abhishek Pandey
Senior General Manager